Many organisations have done a great deal to help teams function well. Most of this has been around the WHAT – roles, processes, tasks, tools. This has led to many organisations having team competence. Nonetheless, everyone still experiences many dysfunctional teams. Most of the problem now is in the HOW – how teams interact with each other on a human level.
While many acknowledge the dysfunction, they are blind to their own role in this – how constant distraction, interruptions and lack of presence lead to a team atmosphere that lacks